twiml - Twilio voicemail escalation/alert -


I am looking at twilio as an alternative to installing full-blown asterisks for incoming support calls. I want to install the following scenario, but there is a problem understanding the whole picture, when it joins how it works,

  1. Call comes in TMillio and to find it Is sent for.
  2. Tries to find an agent to accept the call.
  3. If this fails, then forward it to VM and send a message and send the resulting email alert.

This is where it gets complicated

  1. No one responds unless Accepts trigger a hook.
  2. After accepting a once accepted message, which tells them that urgent voicemail needs attention, or just VM has been saved, which has been saved.

Is this easily achieved by modifying voicemail twimlet, or would I be better off sending a voicemail to a Gmail account and try to use some kind of scripting on that platform Which action will be taken when triggers to trigger messages 4 and 5?


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